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1.
What is DigitelOne Prepaid Internet Card?
The name says it all. This is Digitel’s way of providing the simplest
and most cost effective prepaid Internet
service.
2.
Can I use DigitelOne Prepaid Internet Card in other areas outside Metro
Manila and Metro Rizal?
Yes, you can also access the Internet through DigitelOne Prepaid
Internet Card in areas outside of Metro
Manila and Metro Rizal.
However,
corresponding NDD rates will apply when you access
from non-02 areas.
3.
Is there a specific telephone line needed when I’m using DigitelOne
z
Prepaid Internet Card?
All telephone lines within the 02 areas of Digitel (MM and Rizal) can be used to
access DigitelOne Internet.
4.
What if I want to use DigitelOne Prepaid Internet Card outside the
02 areas
of Digitel?
Again, the Internet access is still possible should it be made outside
the 02 areas of Digitel.
It is recommended that if you try to access
outside the 02 areas (MM and Rizal), it
would be best to use any
Digitel phone line since it is also
Internet ready. (Note: bear in mind
that the number to be dialed using the
Digitel phone is 1-900-3-111-111
and the username is digitelone).
5.
How can I check my remaining balance?
Go to prepaid.digitelone.com.
Enter your username and password then
click enter.
6. Will my metering charge still continue if I use the DigitelOne web
based
balance inquiry?
Yes, your metering charges will still continue.
The remaining balance reflects your
Internet use based on your last log out time.
Therefore, your remaining balance
will
change after you have checked your balance inquiry.
7. Is the
P0.75/min
and P0.50/min
charge rounded off to the nearest minute?
Yes,
it is rounded off to the nearest minute.
For Example, if your Internet usage is
1 minute and 2 seconds, you
will be charged for two minutes or Php 1.50 (peak) or
Php 1.00 (off-peak)
correspondingly.
8.
Is there a VAT charge?
Yes, there is a VAT charge but it is already inclusive of the Php 100
and Php 300 rates.
9.
Will metering still apply if I
use a Digitel phone to access the pre-paid
card?
Yes,
your usage will be deducted from your choice plan, Digitel telephone
subscribers has the option to use the Premium Internet Service.
10. What will happen if my allotted time or allowance is used up?
Your
Internet access will automatically be disconnected.
11. What should I do if I cannot read the characters in the username
and
password?
You
should immediately call the helpdesk number at 240-9222.
12. How can we control the Internet Access?
Is there any security?
There
are two levels of security: the password which you can set in your
computer
and the assigned DigitelOne Prepaid Password.
Note: after typing
your USERNAME,
be sure not to check the space beside ‘Save Password’.
This is one way of giving a
lead to hackers.
13. Do our servers have security against hackers?
Yes,
we have a firewall for protection. Also,
our system administrator created a
system to track hackers, if they are
trying to penetrate our server, it will alarm.
14.
Will DigitelOne Internet Access
experience interconnection problems?
Interconnection
problems will greatly depend on the condition of the telephone you are
using. This simply
means that if the telephone you are using is down or is
experiencing
interruption, the Internet access will be adversely affected.
15.
Should I use my PC
time or clock as my reference point when I want to
use the Internet during
off peak time?
Yes,
but only as a reference to determine the approximate time.
The DigitelOne
server has its own time/clock reference in
determining and capturing the access
made during the time of the off-peak
rate.
16.
What are the Internet configurations that I may find useful?
All
DigitelOne Prepaid Internet cards have a configuration guide insert each
time
you purchase. Here is a
sample of these configurations. Also,
for other queries
regarding these instructions, you can go to www.digitelone.com
or call the helpdesk
number at 240-9222.
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