| BUSINESS DEVELOPMENT |
CUSTOMER SERVICE |
| DIGITEL undertook the deployment and launch
of the Data Communications services, consisting of the country’s most advanced |
 |
Frame Relay services, dedicated
Leased Line services and Internet access service. |
|
Operating in a highly
competitive environment, DIGITEL continued to strengthen its Customer Care programs in
1998. These involved diverse programs and activities such as introduction of new
products and services, improvement of front-office processes and focused-training for
DIGITEL personnel involved in Customer Care. |
| Y2K
COMPLIANCE |
NETWORK EXPANSION |
By mid-1999. DIGITEL’s Y2K
compliance program will guarantee that all its telecommunications products and services
will be
 |
available to all subscribers
before, through and beyond the Year 2000 and make the turn of the century –
"business as usual." |
|
In 1998, DIGITEL installed an
additional 109,398 lines. As of December 31, 1998, DIGITEL had a total of 484,036 lines system-wide. This
represents a 29% growth over the 1997 figure of 374,638 lines. More Filipinos now enjoy
the benefits of DIGITEL’s fully-digital telecommunications services. |
| FOREIGN CORRESPONDENTSHIP |
ORGANIZATIONAL DEVELOPMENT |
| In addition to the existing
direct circuits with AT&T, MCI, British Telecoms and Hong Kong Telecom, DIGITEL has
established direct circuits with KDD Japan to provide DIGITEL with direct route for
inbound and outbound toll traffic between Philippines and Japan. |
The telecommunications service
business is a rapidly changing business, both by way of technology and the business
itself. DIGITEL is committed to keep apace with the use of the latest technology, being
operated and maintained by highly skilled and motivated staff totalling 2,065 by 1998 for
the benefit of its customers. |
